About the Brand

Cyient Limited is a global engineering and technology solutions organisation serving industries such as aerospace, communications, utilities, and manufacturing.

With a large, distributed workforce of 10,000 + employees and complex payroll structures, ensuring efficient, compliant, and scalable employee benefits management was critical to maintaining operational efficiency.

The Challenge

Before adopting Zaggle’s solution, Cyient managed employee benefits through highly manual processes, which created increasing operational strain as scale and complexity grew.

Key challenges included:

• Managing benefits manually across multiple categories

• Tracking employee usage and reimbursements without a centralised system

• Ensuring tax compliance and accuracy across benefit structures

• Low utilisation, with employees not fully using their entitled benefits

• Difficulty administering multi-benefit wallet cards at scale

These inefficiencies led to significant time investment from HR and payroll teams, while also limiting the overall effectiveness of the benefits program.

The Solution

Cyient implemented Zaggle’s Employee Benefits (multi-benefit wallet) solution to digitise and streamline benefits administration across categories.

The rollout was completed within 2–4 weeks, enabling a quick transition from manual processes to a structured, digital system.

The implementation included:

• A single platform to manage multiple benefit categories

• Digitised allocation and tracking of benefits

• Streamlined payroll integration and compliance handling

• A unified card-based experience for employees

Cyient currently runs a wide range of benefits through Zaggle, including:
Meal, Fuel, Driver’s Salary, Telecom, Books & Periodicals, Gadgets, Leave Travel Allowance (LTA), and Entertainment

The Impact

Significant Increase in Benefit Utilisation

Employee utilisation improved by 50–75%, indicating stronger awareness, accessibility, and ease of use across categories.

Substantial Time Savings
The HR and payroll teams now save over 20 hours per month, with manual tracking, reconciliation, and follow-ups significantly reduced.

Improved Ease of Use

• HR admins rated the platform as very easy to use

• Employees found it easy to use, supporting smooth adoption across the organisation

 Stronger Compliance and Payroll Efficiency

Compliance and reporting have become significantly easier, with better alignment to payroll processes and reduced risk of errors.

This has helped mitigate earlier challenges around tax accuracy and reporting.

 Positive Employee Feedback with Scope for Awareness

Employee feedback has been largely positive, especially around:

• Ease of accessing multiple benefits in one place

• Improved visibility into entitlements

 What Changed

The most meaningful shift for Cyient has been the digitisation of benefits administration, reducing dependency on manual processes and enabling a more efficient, compliant system for both payroll and HR teams.

Scaling Benefits, Further

With the updated tax framework, Cyient is planning to expand into additional categories such as:

• Education allowance

• Hostel allowance

This will further enhance employee value while maintaining compliance and operational efficiency.

 Testimonial

“Zaggle has helped digitise our benefits processes, making payroll and compliance easier to manage. It has reduced manual effort significantly while improving benefit utilisation across employees.”

Narahari Kaleri
Director, Head of Global Payroll & T&E – Finance, Cyient Limited