EPAM Systems: Simplifying Benefit Distribution and Improving Utilisation with Zaggle

About the Brand

EPAM Systems is a leading digital engineering and IT services company, with a strong presence across global markets.

With a large and evolving workforce of 60,000+ employees, managing employee benefits efficiently while ensuring compliance and transparency is a key priority for EPAM’s HR team.

The Challenge

Before adopting Zaggle’s solution, EPAM Systems was managing benefits through another vendor.

While the structure existed, there was a need to improve:

• Speed and efficiency in benefit distribution

• Visibility into benefit usage

• Reduction in manual intervention for HR teams

• Overall employee experience across benefit categories

Managing even limited categories like meal and gift benefits required time and coordination, creating scope for simplification.

The Solution

EPAM Systems implemented Zaggle’s Employee Benefits (multi-benefit wallet) solution to streamline benefit distribution and management.

The rollout was completed in less than 2 weeks, enabling a quick and smooth transition.

The implementation enabled:

• Digital distribution of benefits across categories

• A unified platform for managing meal and gift benefits

• Reduced dependency on manual reimbursements

• A seamless experience for both online and offline usage

The Impact

Strong Increase in Benefit Utilisation

Employee utilisation improved by 50–75%, indicating better access and ease of use.

Reduced Administrative Effort

The HR team now saves up to 10 hours per month, with less manual work involved in distributing and tracking benefits.

Ease of Use Across Stakeholders

• HR admins rated the platform as very easy to use

• Employees found it easy to use across both online and offline transactions

Improved Compliance and Transparency

Compliance and reporting have become significantly easier, with clearer visibility into benefit allocation and usage.

Enhanced Employee Experience

Employees highlighted:

• Ease of using benefits for both online and offline purchases

• Elimination of cash reimbursements

• A more seamless and convenient benefits experience

This has contributed to a more positive perception of benefits overall.

 What Changed

Zaggle helped EPAM simplify and automate benefit distribution, reducing administrative effort while improving transparency across the HR function.

 Scaling Benefits, Further

With evolving tax structures, EPAM is planning to expand focus on Meal Allowance. This will help further optimise employee savings while maintaining compliance.

 Testimonial

“Zaggle makes distributing and managing employee benefits faster, simpler, and more transparent.”

Jyothi Kondapi
 Associate Manager | HR – Compliances, EPAM Systems India Pvt Ltd